Privacy Policy

Daniel Rose

Our consultant, Edson, was professional and knowledgeable. He helped us weigh our options for our AC needs, and we'd be happy to work with him again.

Charles Minsky

Dr Ductless arrived at exactly when they said they would, they serviced the ductless heater/ air conditioner and left it all in great shape

Andie Ximenes

Extremely professional, great crew that is knowledgeable, respectful, and timely. Deep explanation of everything that they were gonna do as well as explaining how the system works and how to maintain it.

Leila Day

Great team, great communication and beautiful work and care for my home. Would highly recommend. The new units are a huge improvement !

tishika burks

Matthew was very friendly, knowledgeable and I loved that he asked if we were familiar with the product. He also went so far to ask what our vision for the product was before he gave us our option. He didn't force his design on us like people has done before on other projects. I would recommend

Patricia Joyce

Israel is professional and did great work.

Jim Martineau

5-Star Review: Dr. Ductless is Outstanding — We’re SO Happy! We just finished a full Mitsubishi MXZ-5D42NL multi-zone heat pump installation (3 cassettes + forced-air handler with 8 line sets) and are very pleased. This system is super quiet and effective — the best AC and heating all in one. From day one, owner Matthew Alba was professional, respectful, kind, and truly attentive. He listened carefully to our particular needs and desires, then guided us to the perfect system and setup for our home. His expertise and care made the whole decision process easy and enjoyable. Lead foreman Angel (and the entire installation crew) were fantastic. Angel is extremely professional, knowledgeable, kind, and hardworking. The rest of the team was amazingly skilled, worked together like a well-oiled machine, and made the job run smoothly and efficiently. They were all a pleasure to have around — we actually looked forward to seeing them each day. A huge shout-out to Karina and the rest of the office staff too. They were totally on the ball — checking in often, answering every question, and providing all the information we needed. Their coordination made the entire project seamless from start to finish. Dr. Ductless truly shines. We’re very happy with the quality of work, the attention to detail, and the way they treated us like family. We will always use them from now on for any AC or heating needs. If you’re looking for a trustworthy, top-tier HVAC company, look no further — these folks are the real deal. Thank you, Matthew, Angel, Karina, and the whole team!

Ronaldo San Jose

Matthew arrived on time and was very thorough in explaining the service and equipment involved in my project. He was professional and knowledgeable and is highly recommended. Go to him for all your HVAC needs.

Denise Mazzotta

Matthew was very knowledgeable and informative! It was a consultation…not a completed project.

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Dr. Ductless, may collect from you, and how it is used. By using our website, drductless.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address when required by law or in the good-faith belief that such action is necessary to:

Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
Protect and defend the rights or property of our Website and related properties
Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (213) 916-0005 or via mail Attn: Privacy Officer, 967 E. 11th Street, Los Angeles, CA 90021.